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AFTERPAY AVAILABLE // FREE AUS SHIPPING ON ORDERS OVER $50

Shipping Info

AUSTRALIA - AUSPOST

FREE STANDARD SHIPPING when you spend over $50!

FREE EXPRESS SHIPPING when you spend over $80!

Orders under $50 are a flat rate charge of $6.00 for Express Shipping, and $4.00 for Standard Shipping.

Delivery Time:

Standard shipping will take 2-3 business days to Metro areas within QLD and 2-5 business days to regional areas within QLD. Interstate orders to Metro areas will up to 3-6 business days and Regional interstate areas will take 3-10 business days.

Express shipping is next business day delivery within the express post network (Australian capital cities and major metro areas - Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days

If you're unsure if your area is Metro or Regional, please click this link here and enter in 4034 in the 'from' section and your nominated postcode or suburb in the 'to' section. 

  

NEW ZEALAND - DHL

FREE STANDARD SHIPPING when you spend over $100!

Orders under $100 are a flat rate charge of $15.00 for Standard Shipping. You can upgrade to Express Shipping for an extra charge of $20.00.


Delivery Time:

Standard shipping will take 3-9 business days from departing Australia for your order to be delivered.

Express shipping to metro areas will take 1-3 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries with DHL.

 

UNITED STATES - DHL

FREE STANDARD SHIPPING when you spend over $120!

Orders under $120 are a flat rate charge of $15.00 for Standard Shipping. You can upgrade to Express Shipping for an extra charge of $25.00.


Delivery Time:

Standard shipping will take 7-16 business days from departing Australia for your order to be delivered.

Express shipping to metro areas will take 1-3 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries with DHL.

 

UK, EUROPE & OTHER COUNTRIES - DHL

FREE STANDARD SHIPPING when you spend over $150!


Orders under $150 are a flat rate charge of $25.00 for Standard Shipping. You can upgrade to Express Shipping for an extra charge of $30.00.

Delivery Time:

Standard shipping will take 7-21 business days from departing Australia for your order to be delivered depending on your location. 

Express shipping to metro areas will take 2-7 business days from departing Australia for your item to be delivered.  Signature is required for Express deliveries with DHL.

Unfortunately we cannot ship to Russia at this time.


 

PROCESSING TIME

All orders are shipped with Australia Post or DHL, and if placed before 10AM QLD time each business day are packed and despatched the same day.

 

TRACKING + DELIVERY

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place by the delivery driver. If they are unable to do so or if the parcel is too large, you will be left a card and your parcel will be taken to your local collection hub.

For international orders, tracking updates may take some time to come through as well, as the order is being moved from hubs overseas.

If you want more detailed tracking info, you can contact DHL here: https://www.dhl.com/en/contact_center/contact_express.htm

 

INTERNATIONAL TAXES + CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Charcoal Clothing is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. 

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit because of this. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. 
 

ADDITIONAL INFORMATION

Charcoal Clothing is not responsible for lost or stolen packages or orders delayed in transit. The above timeframes are not guaranteed and delays may occur beyond our control. 

If you have incorrectly entered the nominated delivery address on your order, please contact our friendly customer service team within one hour of placing your order to ensure we can change the delivery address accordingly.

If you have any issues with entering your nominated delivery address during your checkout process, please contact our customer service team before proceeding your order so we can set up the account for you.




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